Technical Writer

Documentation of Organization Manual


Unit: Human Resources & Administrative Services 
Engagement Term: April 15, 2024 to June 15, 2024 (2 months) 
Reports to: Project Lead, Human Resources & Administrative Services Head 


Coming from the Strategic Objective to be an NGO of the future crucial to this, is the formalization and systemization of the organizations policies, procedures and processes in order to ensure continual improvement and upgrading its standards becoming an NGO of choice. It is believed that documentation of its organizational overall experience allows a room for standards, orderliness, sustainability, compliance, and growth. 


The Technical Writer’s responsibility include: 

  • Collaborating with subject matter experts (SMEs) from various departments to gather information. 
  • Analyzing existing documents and identifying gaps or inconsistencies. - Writing clear, concise, and comprehensive policies and standard operating procedures (SOPs). 
  • Ensuring proper formatting, version control, and accessibility.
  • Incorporating feedback from stakeholders and WWF leadership through the Project Lead, HR & Administrative Manager. 
  • Framework: ISO9001:2015 


The Technical Writer will work closely with the Project Lead to ensure deliverables are aligned with the technical guidance to Organization and Policy Manual Project in particular: 

  • Research and Analysis 
    • Conduct a comprehensive review and discussion with the SMEs to capture necessary structure, processes, practices, and compliances to be documented. 
  • Documentation 
    • Based on findings, produce clear, concise, and comprehensive written output following the formatting with version control, and accessibility.
  • Draft Discussion 
    • Presentation of draft of Organization, Policies, and SOPs Manual.
    • Facilitate review discussions for finalization. 
    • Ensure documentation of the changes / rectifications are captured for the final draft. 
  • Final Manual 
    • Delivery and presentation of the Final Organization, Policies, and SOPs Manual, hardcopy (1) set each, and Softcopy. 


Deliverables  Specifications  Timeline
Draft Policies and SOPs Comprehensive set of policies and SOPs (1) Finance 
(2) Administration 
(3) Program Management
(4) Governance
Month 1
Review and Approval Process Facilitated presentation of draft for review, feedback, and approval of relevant stakeholders. Month 2
Final Manual  WWF Policy and SOP Manual End of Month 2


First Tranche (30%)  Upon the submission and acceptance of initial draft of policies and SOPs
Second Tranche (30%)  Upon the facilitation of policy drafts for review and approval of relevant stakeholders
Final Tranche (40%)  Upon the submission and acceptance of the final policy manual


  • Bachelor's degree in English, communications, journalism, or a related field.
  • At least three (3) years professional engagement in writing policies and organizational manuals in lieu of educational background. 
  • Knowledge of ISO 9001:2015 framework. 
  • Strong attention to details. 


As an equal employment opportunity employer, WWF does not discriminate based on an applicant’s race, religion, sex, gender, or disability status. Submissions by mail will not be accepted to reduce the use of paper. Due to the high volume of applications, inquiries via phone cannot be accepted.

Interested individuals are required to submit the following documents to on or before 10 April 2024: 

  • Letter of Intent 
  • Proposal with detailed budget 
  • CV 
  • Technical writing portfolio